Executive Relationship Manager - BenchMatrix

Executive Relationship Manager

Full Time
Ontario
Posted 5 months ago

Duties

  • Lead the effort to consolidate the client relationships of existing customers of BenchMatrix in the Middle East and bring them on board BenchMatrix Corporation Inc. Canada
  • Build a team to manage the client relationships of existing clients mainly in the Middle East as well as grow the business in North America
  • Mentor subordinate Managers by providing guidance and coaching to build an experienced team
  • Contribute to develop and implement strategies aiming to promote BenchMatrix’s mission
  • Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities
  • Understand customer needs in regards to Risk Management and Compliance due to limitation of the RiskNucleus system and develop plans to address them
  • Identify key staff in client companies to cultivate profitable relationships
  • Resolve customer complaints quickly and effectively by having an efficient Client Services team in place
  • Forward upselling and cross-selling opportunities to the sales team by identifying Risk Management and Compliance system needs of customers
  • Aim to preserve customers and renew Annual Maintenance agreements, where applicable
  • Approach potential customers to establish relationships
  • Gain solid knowledge of competitors and provide feedback to the Technology team to improve BenchMatrix’s existing products and launch new products
  • Act as the public speaker and public relations representative of the company in ways that strengthen its profile
  • Organize the establishment of major departments and associated senior staff positions
  • Allocate human resources to implement organizational policies and programs; Formulate promotional campaigns
  • Select middle managers; delegate the necessary authority to them and create optimum working conditions
  • Represent the organization in negotiations or other functions

Requirements

  • 8+ years of experience working in a financial institution
  • 5+ years of experience in Senior Management positions
  • Bachelor’s degree in a related field
  • Experience in governance, risk and compliance (GRC)
  • Knowledge of customer relationship management (CRM) practices
  • Experience in sales or customer service is preferred
  • An analytical mind capable for “out-of-the-box” thinking to solve problems
  • Outstanding organization and leadership abilities
  • Excellent communication skills
  • Aptitude for fostering positive relationships
  • Teamwork and leadership skills
  • Customer-oriented mindset
  • Client management experience with system implementation
  • Must have experience of working and handling client relationships in the Middle East, experience of working with European and North American clients is considered an asset

Job Features

Job CategoryFinance
Terms of EmploymentPermanent / Full Time
Job LocationMississauga, Ontario
Hours of Working40 hours per week
LanguageEnglish
BenefitsEligible for discretionary bonuses and increases in salary
Salary$110,000 to $115,000 annually

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